Refund and Returns Policy for Tea with Herbs & Spices

At Tea with Herbs & Spices, we are committed to providing you with the finest quality tea products. We take pride in the selection of our ingredients and the craftsmanship that goes into each of our blends. However, we understand that there may be occasions where you may need to return or seek a refund for your purchase. To ensure a smooth and hassle-free experience, please review our Refund and Returns Policy below:

1. Eligibility for Returns and Refunds:

  • We accept returns and offer refunds for products purchased directly from our website within 30 days of the delivery date.
  • To be eligible for a return or refund, the product must be in its original condition, unopened, and in its original packaging. We cannot accept returns for opened or partially consumed products due to hygiene and quality reasons.

2. Process for Returns and Refunds:

  • If you wish to initiate a return or request a refund, please contact our Customer Support team via email at customer.support@teawithherbsandspices.com within 30 days of receiving your order.
  • Provide your order number and a detailed explanation of the reason for the return or refund request.
  • Our Customer Support team will review your request and provide you with instructions on how to proceed with the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).
  • We recommend using a trackable shipping method to ensure the safe return of the product.

4. Refund Processing:

  • Once we receive your returned product and inspect it to ensure it meets our eligibility criteria, we will process your refund.
  • Refunds will be issued using the same payment method used for the original purchase.
  • Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges:

  • At this time, we do not offer direct product exchanges. If you wish to exchange a product, please initiate a return following the instructions above and place a new order for the desired item.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our Customer Support team immediately. We will arrange for a replacement or refund as appropriate, and no return shipping fees will apply.

7. Contact Us:

Tea with Herbs & Spices reserves the right to update or modify this Refund and Returns Policy at any time. Please check our website for the most up-to-date policy. Your continued use of our products and services constitutes acceptance of any changes to this policy.

Thank you for choosing Tea with Herbs & Spices. We appreciate your trust in our products, and we are here to assist you with any questions or concerns you may have. Enjoy your tea!

Last updated: September 12, 2023